DISCLAIMER — EXCLUSIVE GLOBAL VISAS

1. Service Scope
   1.1. Exclusive Global Visas (“we”, “our”, “us”) operates solely as a visa courier and facilitation service, delivering documentation to and from the relevant Embassies, Consulates, and High Commissions of the countries we represent in South Africa.
   1.2. We do not act as the issuing authority for any visa; the decision whether to grant or refuse a visa rests exclusively with the relevant Embassy, Consulate, or High Commission.
   1.3. We do not provide legal, immigration-law, consular, or binding advice. Any information or suggestions given are advisory in nature only and do not substitute for official requirements or professional legal advice.
   
   
2. Advisory Information / Customer Risk
   2.1. All requirements, information, procedures, timelines and costs we communicate are based on publicly available guidance and our experience; however, they may change at short notice or vary by case.
   2.2. Advice, recommendations, or ancillary information provided by us outside of mandatory procedural requirements (for example suggested formats, timing, or documentation types) are given on a best-efforts basis. Any reliance on such advice is purely at the Customer’s own risk.
   
   
3. Acceptance of Service & Payment Obligation
   3.1. By sending us your documents by email or courier, or by allowing us to collect them, you explicitly agree to engage our services.
   3.2. You further agree to the full payment of the invoice issued by us for those services, irrespective of the outcome of the visa application.
   3.3. We reserve the right to withhold any processed, submitted or collected documentation until full payment has been received.
   
   
4. Liability Limitations
   4.1. We shall not be liable for any costs, loss, damages, or other liabilities arising from:
   • delays in processing;
   • rejection, refusal, cancellation, or non-issuance of any visa;
   • errors or omissions in the Customer’s documentation or information;
   • changes in Embassy/Consular requirements or policies;
   • acts, omissions or default of any third party (including courier companies, embassies, government authorities, regulatory bodies, or other service providers);
   • criminal actions or fraud by third parties;
   • no-show or cancellation costs on hotel bookings, transfers, car hire, or flights;
   • deportation or forced return;
   • date changes, delays, or any necessary corrections to airline tickets or other travel arrangements.
     4.2. Visa and courier fees, whether paid or payable, are non-refundable, regardless of the outcome of the visa application.
     4.3. We may charge additional fees for emergency, rush, or late applications, or for supplementary services beyond the standard courier/processing service.
     4.4. We are not obliged to obtain any visa on behalf of the applicant — we only submit and collect on behalf of the Customer.
     4.5. We do not guarantee any outcome or decision from any visa authority.
     4.6. Any indirect, special, incidental, consequential or punitive damages (including loss of income, profits, or opportunities) are waived to the fullest extent permitted by applicable law.
     
     
5. Excluded Services
   Our services explicitly do not include:
   • the actual completion or processing of visa application documentation on behalf of the Customer;
   • review, verification or auditing of submitted documents for accuracy, completeness, or conformity;
   • obtaining visas other than those specifically requested by the applicant or their representative;
   • providing professional legal, immigration, tax, or consular advice;
   • advising on or guaranteeing the correctness of any additional documentation or requirement not formally mandated by the Embassy or Consular authority.
     
     
6. Fees & Charges
   6.1. All fees (visa-related, courier, service, emergency extras, etc.) are payable in advance or pursuant to our agreed terms.
   6.2. We reserve the right to adjust fees at any time, with or without prior notice, in response to changes in courier costs, Embassy surcharges, or urgency requirements.
   6.3. Cancellation or amendment fees, including courier or document handling costs, are borne by the applicant or their company representative.
   
   
7. Jurisdiction & Governing Law
   7.1. This disclaimer and any agreement with us shall be governed by the laws of South Africa.
   7.2. Disputes shall be resolved under the courts (or arbitration/mediation if agreed) of the said jurisdiction.
   
   

Severability & Amendment
8.1. If any part of this disclaimer is found invalid or unenforceable, that part shall be severed and the remainder shall continue in full effect.
8.2. We reserve the right to amend or update this disclaimer at any time; changes become effective upon posting or upon notifying the Customer as per our agreed terms.